Return & Exchange Policy

Last updated: September 2026

Please read carefully: LUV BRQT does not offer cash refunds. All eligible returns are resolved via store credit or exchange only, and every return is subject to quality inspection before approval.

1. All Sales Are Considered Final

Unless an item is defective, damaged, or materially different from what was ordered, all sales are final. We do not accept returns simply due to change of mind, unless the specific product listing states otherwise.

2. Return Eligibility Window

If you believe your item qualifies for a return, you must request it within 7 days of delivery. Requests made after this window will not be accepted.

3. Mandatory Inspection

Every returned item is inspected on arrival at our facility before any resolution is issued. To be eligible for store credit or exchange, the item must pass inspection and meet all of the following conditions:

• Unworn, unwashed, and undamaged
• Free of perfume, deodorant, makeup, or odor marks
• All original tags, hygiene seals, and labels still attached
• Returned in its original packaging

If an item fails inspection — showing signs of wear, alteration, damage not caused by us, or missing tags — the return will be declined, and the item will be shipped back to you at your own cost. We are the sole judge of an item's returnable condition.

4. Resolution: Store Credit or Exchange Only

If your return passes inspection, we will issue one of the following, at our discretion:

• Store credit, valid for 6 months from the date of issue, redeemable on any future purchase
• A size or style exchange, subject to availability

We do not issue refunds to your original payment method, bank account, or card under any circumstances outside of Section 6 below.

5. Non-Returnable Items

The following are final sale and cannot be returned, exchanged, or credited under any circumstances:

• Made-to-order or custom-sized pieces
• Items purchased on sale, clearance, or marked "Final Sale"
• Innerwear, shapewear, or intimate apparel, for hygiene reasons
• Gift cards or store credit itself

6. Damaged, Defective, or Incorrect Items

This is the one case where a full refund to your original payment method is available, at our discretion. If your item arrives damaged, defective, or is not what you ordered:

• Contact us within 48 hours of delivery at luvbrqt@gmail.com
• Include clear photos/video of the product, tags, and outer packaging
• We will arrange a free replacement, store credit, or in confirmed cases of our error, a refund to your original payment method

Claims made after 48 hours, or without supporting photos, may not be honored.

7. Return Shipping

Return shipping costs are the customer's responsibility, except in confirmed cases of damage, defect, or our error. We recommend a trackable shipping method — we are not responsible for return parcels lost in transit to us.

8. How to Start a Return

Email luvbrqt@gmail.com with your order number, the item(s) you wish to return, and the reason. We will confirm eligibility and provide return instructions. Do not ship an item back before receiving confirmation from us.

9. Right to Refuse

We reserve the right to refuse a return, exchange, or store credit at our sole discretion — including in cases of suspected misuse, repeated returns from the same customer, or items that do not pass inspection.

10. Contact Us

For any return or exchange questions, reach us at luvbrqt@gmail.com.